IRCTC Refund Rules of e-ticket and I-ticket

Refund Rules

Ticket Booking/cancellation Hours: 00.30 HRS to 11.30 HRS IRCTC Service Charges for I-Ticket (Service charge levied is not Refundable):-

Class Service Charge Sleeper Class/Second Class (SL/2S) Rs.40/- per ticket Higher Class (1AC,2AC,3AC,CC,3E,FC) Rs.60/- per ticket

IRCTC Service Charges for E-Ticket (Service charge levied is not Refundable):-

Class Service Charge Sleeper Class/Second Class (SL/2S) Rs.10/- per ticket Higher Class (1AC,2AC,3AC,CC,3E,FC) Rs.20/- per ticket

Refund Rules:-

Reservation Failed Transaction:-

If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.

IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

Cancellation before Chart Preparation:-

All refund will be processed as per Extant Railway Rules:

Cancellation Charges:-

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:-

For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:-

Flat Cancellation charges per passenger Class of your ticket Rs.70/- AC First/Executive Class Rs.60/- AC Chair Car/First Class/AC 2 Tier/ AC 3Tier Rs.40/- Sleeper Class Rs.20/- Second Class

For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class.

For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class.

Distance of Journey Time limit for cancellation after departure of the train. Upto 200 Kms. 3 Hrs. From 201 Kms. To 500 Kms. 6 Hrs. Over 500 Kms. 12 Hrs.

For cancellation of RAC/Waitlisted tickets upto the prescribed time limits, full refund of fare will be given, after deducting the clerkage charges per passenger. If you are having a ticket with several legs of journey, if the first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purposes of applying cancellation/refund rules. On the other hand if the first leg of the journey is in the waiting list, even if the all the other legs of onward journey are confirmed, the whole ticket will still be treated only as waitlisted ticket for purposes of grating refund.

Tatkal tickets - A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs. of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket, cancellations charges will be deducted as per existing Railway rules.

I-Ticket

Cancellation is not possible on Internet. To cancel a ticket, the customer will have to submit the ticket at any computerized reservation (PRS) counter. The fare paid by the customer will be refunded electronically (as credit to the relevant credit/debit card account used for the transaction) after deducting cancellation charges. Bank charges that are being levied by the Payment Gateway/Banks are not subject to refund in the event of cancellation of tickets by the Customer. The cancellation charge is determined by the Indian Railway's rules for cancellation and is based on the time of cancellation and the status of the ticket. IRCTC service charge is not refunded. PRS counter will issue a cancellation ticket/receipt and IRCTC will credit the amount of refund due, to the customer's account. No cash refund will be given to the Customer. For further details please refer to the Indian Railways rules for Cancellation.

Cancellation of I-Tickets can be done on all PRS counters from 08:00 A.M. to 08:00 P.M. on weekdays and from 08:00 A.M. to 2:00 P.M. on Sundays. On closure of PRS counters at 08:00 P.M on weekdays and at 02:00 P.M. on Sundays, the passenger may approach for cancellation at refund terminals provided at certain stations. Such cancellation through the refund terminals are allowed only for tickets available for travel on the same day and up to 12 hrs on the following day. I-Tickets can also be cancelled at the boarding station, within 4 hours before the scheduled departure of the train Upto 3 hrs after actual departure of train for tickets upto distance of 200 kms Up to 6 hrs after departure of train for tickets upto a distance of 201 to 500 kms. Upto 12 hrs after actual departure of train for tickets over a distance of 500 kms.

In the case of night trains leaving between 09.00 P.M. and 06.00 A.M. (actual departure) I-tickets can be cancelled at PRS counters within the time limit specified in the cancellation rules or within four hours after the opening of reservation office on the following day whichever is later.

In case refund terminals are not available due to any reason, to cancel such tickets, the passenger may get his ticket cancelled manually through the stationmaster and get Ticket Deposit Receipt (TDR) and apply for refund to IRCTC. Send your claim for refund to the following address attaching the original copy of the TDR to

General Manager (Operations),

Indian Railway Catering and Tourism Corporation Ltd.

1stFloor, Internet Ticketing Centre

IRCA Building, State Entry Road

New Delhi 110055.

IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

E-Ticket

E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking. There will be no cash refund at any stage

If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send their request through “offline cancellation” the link is available left navigation under heading of My Transactions or the user has to send an email from the email ID toetickets@irctc.co.in from their registered e-mail id with IRCTC.

If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately.

In case the passenger travelling against e-Ticket is not carrying the printed copy of the "Electronic Reservation Slip" during his/her journey, a nominal charge of Rs.50/- is chargeable by the TTE/ Conductor Guard in the train against an excess fare ticket.

Cancellation in case of trains cancelled:-

I-Ticket:-

I-Ticket can be cancelled upto 72 hrs after the scheduled departure of train at any computerized reservation counter.

Lost/misplaced of I-tickets:-

No refund is permissible against lost/misplaced tickets. Loss of tickets be reported to railways immediately to prevent fraudulent use of lost tickets. However, duplicate ticket can be issued only in case of lost/torn/mutilated, confirmed or RAC tickets and the passenger can travel on the accommodation reserved for him as per extant Railway rules.

E-Ticket:-

If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

The above rules of Indian Railways are subject to change without prior notice

e-ticket Cancellation after Chart Preparation:-

For Confirmed Tickets:-

Refund on confirmed reservation. The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the "File TDR" Link in the left panel under the "My Transactions" menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket to refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.

Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should be routed through Agent.

Whenever Agents receive such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.

Ticket Details:-

PNR Number Transaction Id Train Number From To Date of Journey

Passenger Details:-

Sl.No Passenger Name Age Sex Reason for TDR

Apart from above, the agent will send a declaration that he has obtained written request from the customer for refund.

IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

Fully Wait Listed Tickets:-

Full waitlist tickets the tickets in which on one PNR, all the passengers are on waitlist PNRs are dropped from the reservation charts.

Such passengers are not required to send online request for cancellation.  Tickets will be cancelled automatically and money will be  refunded in respective account electronically.

On a PNR which has all the passengers on waiting list at the time of charting, the names of such waitlisted passengers will not appear in the charts and such passengers, if found travelling, will be treated as unauthorized and charged accordingly.  However, on a PNR which has some passengers confirmed or RAC status and some on waiting List, all the names including those on waiting list will appear in chart.

If Chart not prepared any of location such cases IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

Part confirm/RAC/Waiting List:-

If on one PNR there is more than one passenger and one passenger is having confirmed/RAC status and rest is on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart.

A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

Ticket deposit receipt(TDR) Rules and Procedure:-

About TDR :

TDR ( Ticket Deposit Receipt) If the customer was not able to perform the journey due to any /or the following reason

1. Train Cancelled By Railways 2. Train running Late by More than Three hours And Passenger Not Travelled 3. Difference of Fare in case proper coach not attached 4. AC Failure 5. Travelled without proper ID proof 6. Wrongly charged by TTE 7. Party partially travelled 8. Passenger Not travelled The users can apply for refund in such cases.

Ticket deposit receipt(TDR) Rules in case of I-Ticket:-

Online refund request is not allowed for i-ticket

Customers are requested to surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR) within 30 days from the date of scheduled travel. Send your claim for refund to the following address attaching the original copy of the TDR to General Manager (Operations), Indian Railway Catering and Tourism Corporation Ltd. 1stFloor, Internet Ticketing Centre IRCA Building, State Entry Road New Delhi 110055. The TDR Refund will be processed as per Extant Railway Rules: IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. The refund process will take at-least 90 days and more Ticket deposit receipt(TDR) Rules in case of E-Ticket:- E-ticket refund request (after chart preparation) can be filed online. The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls. Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only. Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.

Ticket Details

PNR Number Transaction Id Train Number From To Date of Journey

Passenger Details

Sl No. Passenger Name Age Sex Reason for TDR

A part from above, the agent will give a declaration that he has obtained written request from the customer for refund.

IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

TDR Refund Rule (Miscellaneous Cases):

In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation of such cases can be done up to 72 hrs. In case train is running late more than 3 hrs and Passenger has not travelled the TDR can be filed online. In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund. (a) In case of AC failure of AC1class/Executive class- Difference of fare between AC1class or Executive class and First Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund. (b)In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund. (c)In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund. In case Travelling without proper ID proof-will be considered without ticket and will be charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund. In case party/ family partially travelled- refund will be granted by the Chief Commercial Manager/Refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund. In case passenger not travelled, refund will be granted by the Chief Commercial Manager/Refunds, on merits, as per extant Railway rules. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is allowed. In case Rlys is not able to provide accommodation-full refund will be granted. Refund on Tatkal Ticket- if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the Tatkal charges will be refunded. Thereafter no refund means would be zero refund. Part Confirm/RAC/Waiting List Ticket. (a). If on one PNR there are more than one passenger and one passenger is having confirmed/RAC status and rest are on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart.. (b). A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. C. If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket (EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE (in original) for the less passenger travelled may be submitted to the following address along with the application to claim for refund General Manager (Operations), Indian Railway Catering and Tourism Corporation Ltd. 1stFloor, Internet Ticketing Centre IRCA Building, State Entry Road New Delhi 110055. Delay in submitting the Original Certificate from the TTE may result in delay in processing the case or may result in repudiation. In case of any problem in e-ticket TDR filing, please mail to etickets@irctc.co.in