Western Railway has decided to introduce the scheme of ‘meal coupons’ for selling of standard meals and breakfast in the trains running with Pantry Cars.It has been decided to first start this scheme with Train No.12955/12956 Mumbai Central-Jaipur Superfast Express with effect from 1st December,2011.
The pre-printed meal coupons will be sold in advance by the Pantry Car staff to passengers who want to have standard breakfast, lunch, dinner etc. in this train. The passengers will make the payment and collect the coupons.These coupons will be exchanged by the passengers at the time of service of meals by the Pantry staff.
The meals tariffs and the menu items alongwith the quantity to be served have been printed on these coupons.It is expected that with the introduction of meal coupons, the cases of overcharging of meals will be eliminated.The passengers will also get all the menu items printed on the coupons.This will also cut out the practice of unauthorized hawking by outsiders.
Western Railway has also nominated one Senior Officer from Commercial Department who can be contacted on Mobile No. 9004490971 by the passengers travelling in this train in case of any complaint.
Recently Western Railway has taken over on-board catering service from Indian Railway Catering & Tourism Corporation to provide quality services to its passenger at reasonable and affordable prices.
Western Railway is working towards providing better onboard experience for passengers and in recent past it has taken several steps such as better menu for catering in trains.