IRCTC- Cancellation of e-tickets in case of trains cancelled can be done up to 72 hours

You can check whether the train is cancelled or not by checking the current status of the tikcet on the internet.

If the train is marked as "CANCELLED" in PRS full refund is permissible in case the ticket is cancelled within 72 hours of the scheduled departure of the train.Customer can himself make such cancellations of e-tickets through internet.

If such cases are not cancelled within 72 hours of scheduled departure of the train, customers should file TDR with option 'Train cancelled' to process the refund through TDR.

CREDIT CARD AS IDENTITY PROOF FOR e-TICKETS

The Ministry of Railways has decided to accept credit cards issued by banks with laminated photograph as proof of identity for those travelling on e-tickets with immediate effect.

          This is in addition to the existing seven documents accepted by the Railways as proof of identity for undertaking journey on e-tickets: Voter Identity Card, Passport, PAN Card, Driving License, Photo Identity Card issued by Central/State Government, Student Identity Card with photograph issued by recognised School/College for their students and Nationalised Bank Passbook with photograph.

Curb on eticket agents to facilitate Tatkal booking

In the wake of growing complaints from the public regarding server inaccessibility when booking Tatkal tickets, the IRCTC has barred agents from availing this facility for an hour, when it opens at 8 a.m.Tatkal booking opens two days ahead of departure, and a daily 15-minute server failure meant booking was hampered.

The allegation is that this was done to benefit the IRCTC agents, as one is forced to go through them to book Tatkal tickets, having to pay a heavy premium.

Within a matter of minutes, all the Tatkal tickets get booked, leaving the general public high and dry. Then the IRCTC website would start functioning normally all through the day.

The railways sell about 9.5-lakh tickets for reserved berths of all categories each day, of which Tatkal accounts for 1.5-lakh tickets.

Advanced booking

Similarly, agents have been denied access to booking general tickets for reserved berths on the opening day for advanced booking on any train which is 90 days ahead of the schedule.

The IRCTC has maintained that if this arrangement is made permanent it would provide relief to the public.